1.The ----- is an exchange
of facts, ideas, opinions or emotions by two or more persons
A. Communication
B. Data
C. Information
D. Attitude
ANSWER: A
2.Communication is the life blood of
business
A. True
B. False
C. Partly
D. Fully
ANSWER: A
3.Noise, Time and distance are -----
barriers of communication
A. Semantic
B. Physical
C. Socio-psychological
D. Wrong medium
ANSWER: B
4.Informal channel of communication is
called as -----
A. Grapevine
B. Consensus
C. Meeting
D. Upward communication
ANSWER: A
5.Type of communication can be
preserved for future reference is -----
A. Oral
B. Letter
C. Video-Conferencing
D. Screenshot
ANSWER: B
6.The transmission of sender's ideas to
receiver and feedback or reaction to the sender constitutes the -----
A. Communication gap
B. Communication Cycle
C. Brain drain
D. Channel of Communication
ANSWER: B
7.Letters, circulars, memos, telegrams,
reports, minutes belong to -----
A. Oral Communication
B. Computer based Communication
C. Written Communication
D. Technology based Communication
ANSWER: C
8.Which Communication encompasses
television and cinema films that combine the visual impact with narration
A. Oral
B. Visual
C. Audio-visual
D. Written
ANSWER: C
9.Which Communication can be used as a
legal document
A. Oral Communication
B. Computer based Communication
C. Written Communication
D. Technology based Communication
ANSWER: C
10.Which Communication is extremely
useful while Communicating with groups at assemblies, meetings, etc
A. Written
B. Audio-visual
C. Computer based
D. Oral
ANSWER: D
11.Which Communication is expressed in
terms of words alone
A. Written
B. Oral
C. Audio
D. Computer based
ANSWER: A
12.Facial expressions, gestures,
printed pictures, posters, etc., fall under ----- Communication
A. Written
B. Audio-visual
C. Web-based
D. Visual
ANSWER: D
13.E-mail, Mobiles phones, Video
conferencing are ----- media of Communication
A. Audio-visual
B. Visual
C. Oral
D. Computer based
ANSWER: D
14.Surveys, suggestion boxes and
employee newsletters are considered to be ----- types of Communication
A. Downward
B. Upward
C. Grapevine
D. Lateral
ANSWER: B
15. Which of the following item(s) is
considered to be an interpersonal barrier(s) to effective Communication
A. Corporate double speak
B. Gender
C. Cultural differences
D. All the above
ANSWER: A
16. Informal Communication is also
known as -----
A. Consensus
B. Upward
C. Grapevine
D. Suggestion box
ANSWER: C
17. Communication is a ----- process
A. Continuous
B. Irregular
C. Planned
D. None
ANSWER: A
18. The information received by the
receiver is -----
A. Channel
B. Feedback
C. Input
D. Output
ANSWER: D
19. Which Communication gives the
employees an opportunity to vent their problems and greivances
A. Downward
B. Horizontal
C. Grapevine
D. Upward
ANSWER: D
20. Time and distance acts as ----- to
the smooth flow of Communication
A. Advantage
B. Barrier
C. Channel
D. None
ANSWER: B
21. Oral Communication is rendered
difficult by the loud noise of machine is ----- barrier
A. Semantic
B. Socio-psychological
C. Physical
D. Wrong choice of medium
ANSWER: C
22. Which Communication is extremely
important for promoting understanding and coordination among various
departments
A. Downward
B. Horizontal
C. Grapevine
D. Upward
ANSWER: B
23. Which Communication provides the
management with necessary feedback
A. Downward
B. Horizontal
C. Grapevine
D. Upward
ANSWER: D
24. Which Communication flows along
prescribed channels which all members of an organization should follow
A. Formal
B. Horizontal
C. Grapevine
D. Upward
ANSWER: A
25. Quickest means of communication is
----- communcation
A. Visual
B. Audio-visual
C. Written
D. Computer based
ANSWER: D
26. Which is the backbone of a
successful business house
A. Communication
B. Effective business letter
C. Building
D. Information
ANSWER: B
27. While drafting a letter, one should
choose the right
A. True
B. False
C. Partly
D. Fully
ANSWER: A
28. Which one is the last part of a
business letter
A. Inside name and address
B. Enclosure and copy line
C. Signature and designation
D. Complimentary closure
ANSWER: C
29. Which one is not an optional part
of a business letter
A. Salutation
B. Attention line
C. Enclosure
D. Copy notation
ANSWER: A
30. Which one is a form of layout of
business letter
A. Intended form of layout
B. Full or complete block form
C. Modified block form
D. All the above
ANSWER: D
31. The first step in planning of
letter writing is -----
A. Know the purpose of the message
B. Analyse your audience
C. Choose ideas to include
D. Collecting all the relevant facts
ANSWER: A
32. An enquiry letter is a
straightforward written message that asks someone for information
A. Fasle
B. True
C. None
D. Not applicable
ANSWER: B
33. Letters placing order may not
specify items or services, quantities, dates, prices and payment method
A. Fasle
B. True
C. None
D. Not applicable
ANSWER: A
34. A ----- letter seeks
action=oriented response
A. Complaint
B. Sales
C. Purchase
D. Collection letter
ANSWER: A
35. The arrangement of different parts
of a letter is known as -----
A. Business Letter
B. Indented form
C. Layout
D. Executive Letter
ANSWER: C
36. The most widely used form of
written communication -----
A. Memo
B. Circular
C. Notice
D. Letter
ANSWER: D
37. Letter sent out to many people at
the same time is -----
A. Memo
B. Circular
C. Fax
D. Letter
ANSWER: B
38. A business letter is an important
form of -----
A. Visual Communication
B. Oral Communication
C. Written Communication
D. Official Communication
ANSWER: C
39. What contains information relating
to the name of the firm and its address of the sender
A. Inside address
B. Heading
C. Cover address
D. Letter
ANSWER: B
40. What is very important on every
letter
A. Inside address
B. Referene
C. Enclosure
D. Date
ANSWER: D
41. What makes a record on the copy which
serves to identify the letter for filing purpose
A. Inside address
B. Referene
C. Enclosure
D. Date
ANSWER: A
42. Which is the complimentary greeting
with which the writer opens this letter
A. Inside address
B. Subject line
C. Enclosure
D. Salutation
ANSWER: D
43. Which part of the letter contains
the message or information to be communicated
A. Salutation
B. Inside address
C. Subject line
D. Body of the letter
ANSWER: D
44. What is the one-line mention of the
major theme of the letter
A. Salutation
B. Inside address
C. Subject line
D. Body of the letter
ANSWER: C
45. Polite way of closing a letter is
-----
A. Complimentary close
B. Enclosure
C. Salutation
D. Subject line
ANSWER: A
46. Papers wuch as catalogue, price
list, prospectus, invoice should be mentioned under the title -----
A. Complimentary close
B. Enclosure
C. Salutation
D. Subject line
ANSWER: B
47. What is a discussion or
informational website published on the world wide web
A. Website
B. Internet
C. Blog
D. URL
ANSWER: C
48. Twitter is an online microblogging
and social networking service on which users post or interact with messages is
-----
A. SMS
B. Tweet
C. Blog
D. Whatsapp
ANSWER: B
49. Which among the following is a business
and employment oriented service that operates via websites and mobile apps
A. Linkedin
B. Facebook
C. SMS
D. Blog
ANSWER: A
50. What is a good etiquette to use
while copying or sending email to many people
A. CC
B. BCC
C. To
D. None
ANSWER: B
51. What is a road map for the meeting
A. Agenda
B. Minutes
C. Letter
D. Notice
ANSWER: A
52. The official records of discussions
held and decisions taken at a meeting are called -----
A. Agenda
B. Minutes
C. Letter
D. Notice
ANSWER: B
53. Which of the following is the
guidelines for a good report
A. Plan the report
B. Draft the report
C. Edit the report
D. All the above
ANSWER: D
54. Which part of the report tells the
details about all books, articles, journals and any other sources consulted
A. Introduction
B. Bibliography
C. Appendix
D. Conclusion
ANSWER: B
55. Which part of the report tells the
details of all the sections and subsections of the report and page number
A. Title page
B. Table and Content
C. Bibliography
D. Appendix
ANSWER: B
56. On the basis of legal requirement
reports are -----
A. Formal and Informal
B. Statutory and Non-statutory
C. Informative and interpretive
D. Informal
ANSWER: B
57. A ----- is a formal document
written for a specific audience to meet a specific need
A. Notice
B. Minutes
C. Report
D. Agenda
ANSWER: C
58. Notices can serve a number of
purposes except -----
A. Announce social events
B. Inform staff of new interest
C. Advertise posts for external
appointment
D. Remind staff of company procedures
ANSWER: B
59. Features of the circular except
-----
A. Mass produced
B. Less persuasive
C. Simplicity and precision
D. Accurate tabulation
ANSWER: B
60. The message of the circular letter
should be drafted with -----
A. Attention, Interest, Desire and
Action
B. Interest, Action, Attention and
Desire
C. Desire, Attention, Action and
Interest
D. Action, Desire, Interest and
Attention
ANSWER: A
61. Which
one among the following is never sent outside the organization
A. Letter
B. Memo
C. Email
D. Report
ANSWER: B
62. Which is the tool of downward
communication
A. Letter
B. Order
C. Notice
D. Report
ANSWER: B
63. What is usually put on the notice
board
A. Letter
B. Circular
C. Order
D. Email
ANSWER: B
64. What is meant to convey the same
information to a large number of people
A. Letter
B. Order
C. Circular
D. Email
ANSWER: C
65. Notices can serve -----
A. Announcing social events
B. Inform staff of new interest
C. Advertise posts for internal
appointment
D. All the above
ANSWER: D
66. A ----- is a basic management tool
used in decision making
A. Circular
B. Order
C. Memo
D. Report
ANSWER: D
67. A ----- is a short piece of writing
generally used by the officers of an organization for communicating among them
A. Circular
B. Order
C. Memo
D. Report
ANSWER: C
68. The use of telecommunication
devices to hold discussions between participants in different locations -----
A. Email
B. Whatsapp
C. Teleconferencing
D. Linkedin
ANSWER: C
69. What can enhance organizational
productivity, engage employees at all levels and reduce travel bedgets
A. Email
B. Whatsapp
C. Teleconferencing
D. Linkedin
ANSWER: C
70. Which is the broad term that
defines different kinds of online services such as webinars, webcast and online
meetings
A. Webconferencing
B. Teleconferencing
C. Email
D. Report
ANSWER: A
71. Which of the following is a
disadvantages of webconferencing
A. Saves time
B. Hacking
C. Flexible
D. Increases productivity
ANSWER: B
72. Which the following is used for
webconferencing
A. Telephone
B. Email
C. Skype
D. Linkedin
ANSWER: C
73. The official records of discussions
held and decisions taken at a meeting are called -----
A. Minutes
B. Circular
C. Notice
D. Agenda
ANSWER: A
74. What serve as an aid to memory and
provide a basis for action
A. Minutes
B. Circular
C. Notice
D. Agenda
ANSWER: A
75. Members Present will be mentioned
in which of the following document
A. Minutes
B. Circular
C. Notice
D. Agenda
ANSWER: A
76. What letters are written when
someone needs a job
A. Sales Letter
B. Enquiry Letter
C. Application Letter
D. Purchase Letter
ANSWER: C
77. The first objective of an -----
letter is to obtain an interview
A. Sales Letter
B. Enquiry Letter
C. Application Letter
D. Purchase Letter
ANSWER: C
78. What is the primary document used
to assess your suitability for a job position
A. Curriculum vitae
B. Letter
C. Interview
D. Presentation
ANSWER: A
79. What is one's qualification, job
related experience, responsibilities shouldered, skills, etc
A. Curriculum vitae
B. Letter
C. Interview
D. Presentation
ANSWER: A
80. Which section in the resume
includes names and addresses of people who will verify our suitability for job
A. Subject
B. Reference
C. Salutation
D. Complimentary close
ANSWER: B
81. The informations moves from the
beginning of your career to the present situation is ----- format
A. Functional CV
B. Hybrid CV
C. Chronological format
D. Electronic
ANSWER: C
82. What is a brief letter with salary
details and the time to report for duty
A. Job application
B. Resume
C. Appointment letter
D. Enquiry Letter
ANSWER: C
83. Which of the following details
should be given in the appointment order
A. Salary
B. Allowances
C. Time of reporting
D. All the above
ANSWER: D
84. What is a formal meeting in which a
person questions or evaluates other person
A. Board meeting
B. Annual general meeting
C. Interview
D. Sales review meeting
ANSWER: C
85. Preparation for ----- can make the
difference between getting an offer and a rejection
A. Interview
B. Resume
C. Job application
D. Work
ANSWER: A
86. You can leverage your
accomplishments for success at all stages of the job-search process
A. Resume
B. Cover letter
C. Interview
D. Resume,Cover letter and
Interview
ANSWER: D
87. What is often stressful even for
seekers who have been interviewed many times
A. Job
B. Interview
C. Purchase
D. Sales
ANSWER: B
88. Many interviews fail because of
lack of proper -----
A. Resume
B. Applicatio letter
C. Communication
D. Dress code
ANSWER: C
89. Eye contact, Gestures, Postres are
----- aspects of an interview
A. Non-verbal
B. Verbal
C. Visual
D. None
ANSWER: C
90. The first interview with a
particular employer will often be the ----- interview
A. Group
B. Selection
C. Screening
D. Campus
ANSWER: C
91. In ----- interview several
candidates are interviewed at once
A. Group
B. Selection
C. Screening
D. Campus
ANSWER: A
92. Which type of interview is
conducted by companies for recruiting fresh graduates
A. Walk-in-interview
B. Panel Interview
C. Off-campus
D. Campus
ANSWER: D
93. What type of interview uses broad
based questions
A. Traditional
B. Behavioural
C. Panel
D. Campus
ANSWER: A
94. What type of interview is based on
the theory that past performance is indicator of future behaviour
A. Traditional
B. Behavioural
C. Panel
D. Campus
ANSWER: B
95. Employers use ----- interview to
evaluate a candidates experiences and behaviour and determine their potential
A. Traditional
B. Behavioural
C. Panel
D. Campus
ANSWER: B
96. What type of interview is designed
to scrutinize the skills that are important in management consulting and
related fields
A. Virtual interview
B. Walk-in-interview
C. Campus Interview
D. Case Interview
ANSWER: D
97. Most employment decisions are based
on ----- of applicants
A. Resume
B. CV
C. Interview
D. Profile
ANSWER: C
98. Both the interviewer and
interviewee must be well prepared for the
A. Resume
B. CV
C. Interview
D. Profile
ANSWER: C
99. A ----- is a chance to show an
employer what he/she will get if you are hired
A. Job interview
B. Resume
C. CV
D. Profile
ANSWER: A
100. A walk-in-interview is similar to
a ----- interview concept
A. Behavioural
B. Virtual
C. Group
D. Traditional
ANSWER: A
101. What refers to norms which dictate
behaviour
A. Etiquette
B. Attitude
C. Perception
D. Motivation
ANSWER: A
102. Managers today not only require
good communication but also networking and -----
A. Etiquette
B. Attitude
C. Perception
D. Motivation
ANSWER: A
103. The ----- of an organization also
influences etiquette
A. Attitude
B. Behaviour
C. Culture
D. Climate
ANSWER: C
104. Clothes are one of the first
things that others notice about you is ----- etiquette
A. Dressing up
B. Networking
C. Meeting
D. Grooming
ANSWER: A
105. Perfumes should be mild and should
not linger after you leave is a dressing up Etiquette
A. True
B. False
C. Neither Nor
D. None
ANSWER: A
106. Which is a good opportunity to
network with people
A. Etiquette
B. Social events
C. Networking
D. Sports
ANSWER: B
107. What demands that you present the
card face upwards
A. Networking
B. Social events
C. Business Etiquette
D. None
ANSWER: C
108. A good handshake is a firm hand
shake accompanied by a confident smiles and eye contact is a business etiquette
A. True
B. False
C. Neither Nor
D. Wrong statement
ANSWER: A
109. In which of the follwoing informal
business discussions will happen
A. Meeting
B. Networking
C. Business Lunch
D. Board meeting
ANSWER: C
110. Do not start eating till everyone
has been served is a ----- etiquette
A. Email
B. Dining
C. Networking
D. Grooming
ANSWER: B
111. The professional code of behaviour
for electronic media specifically the internet is called -----
A. Etiquette
B. Web etiquette
C. Email etiquette
D. Netiquette
ANSWER: D
112. What is not to be confused with hearing
A. Speaking
B. Listening
C. Reading
D. Learning
ANSWER: B
113. Which of the following is
extremely important in communication process
A. Speaking
B. Listening
C. Reading
D. Learning
ANSWER: B
114. A good ----- also leanrs to detect
prejudice, assumptions and attitudes
A. Speaker
B. Communicator
C. Listener
D. Decision maker
ANSWER: C
115. Noise, poor acoustics,
malfunctioning of devices are ----- barrier to effective listening
A. Semantic
B. Physical
C. Psychological
D. Language
ANSWER: B
116. Which of the following may not be
a barrier to effective listening
A. Attitude
B. Semantic
C. Physical
D. Audio player
ANSWER: D
117. Communication ----- inevitably
involves both motives and impacts
A. Ethics
B. Media
C. Channel
D. None
ANSWER: A
118. Truthfulness, accuracy, honesty
and reason are essential to the integrity of -----
A. Language
B. Mother tongue
C. Communication ethics
D. None
ANSWER: C
119. What threatens the quality of all
communication
A. Ethical communication
B. Management
C. Training
D. Enethical communication
ANSWER: D
120. What facilitates the individual's
ability to make sound choices
A. Ethical communication
B. Management
C. Training
D. Enethical communication
ANSWER: A
121. A employee publishing information
about corporate abuses or negligence is known as -----
A. Lying
B. Ambiguity
C. Whistle-blower
D. Rumour
ANSWER: C
122. What tends to focus on events and
information while gossip focuses on people
A. Lying
B. Ambiguity
C. Whistle-blower
D. Rumour
ANSWER: D
123. A ----- is a kind of anonymous
whistle-blowing
A. Leak
B. Rumour
C. Lie
D. None
ANSWER: A
124. What break downs trust between
individuals, thus hampering organizational effectiveness
A. Rumour
B. Secrecy
C. Gossip
D. Lying
ANSWER: D
125. Rumour tend to focus on events and
information while ----- focuses on people
A. Lying
B. Secrecy
C. Ambiguity
D. Gossip
ANSWER: D
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